The Host Welcome Book

No, you will not receive any physical product: everything is fully digital.
This allows us to provide faster access, remove shipping times, and make the entire process simpler, quicker, and more efficient.

You will receive all products in digital format, ready to use and fully customizable, so you can easily adapt them to your needs and your property. Today, more and more business activities are managed digitally, and that is exactly what makes everything more practical, flexible, and convenient.

Digital products are also a more sustainable choice, as they help reduce waste, unnecessary materials, and extra steps.

And you do not need to be an expert or have advanced technical skills: our products are designed to be easy to use, edit, and share, even if you only have basic computer knowledge

Once your purchase is complete, you’ll receive an email with the download link as soon as your payment is confirmed.

1. Download the PDF and follow the included instructions, which will guide you step by step on Canva.
2. Create your free Canva account, if you don’t already have one.
3. Start customizing your template directly online, with no extra software or programs to install.

Canva is an easy-to-use online design platform that makes customizing our templates simple and stress-free. You’ll be able to edit text, images, colors, icons, and many other elements to match your style and needs.

Every purchase also includes a detailed step-by-step guide to support you throughout the entire customization process. Even if it’s your first time using Canva, you’ll find it easy to use and you’ll be able to create a polished, personalized result in no time

Our products are designed to be easy to use, even for those with only a basic level of computer knowledge. You do not need to be an expert: everything is created to give you a clear, intuitive, and smooth experience from the very beginning.

Your download is instant, and after purchase you will receive the related email within a few seconds or a few minutes, so you can access your product right away and start using it without delay.

If for any reason the email does not arrive, don’t worry: simply contact us through the Contact Us section or email us at info@mattessentials.com or mattessentials.store@gmail.com. We will get back to you very quickly and help you solve the issue as soon as possible

Once your guide is fully customized, you can export it as an interactive PDF and easily share it with your guests. You can send the PDF directly through chat or email, or upload it to Google Drive or Dropbox to create a shareable link in just a few seconds. Your guests will be able to open it instantly, with no apps to download and nothing to install.

The guide is primarily designed to be easy to use on smartphones, but it also works perfectly on tablets and computers, so all the information stays easy to access and simple to use.

In one single document, your guests can quickly find everything they need during their stay: check-in details, Wi-Fi information, maps, useful instructions, and local recommendations, all organized in a clear and convenient way.

And if you also want a physical option, the package includes a matching printable version, ready to customize and place directly in your property

This is a one-time purchase — there are no subscriptions, annual renewals, or recurring fees. Once purchased, the guide and all included templates are yours with no time limits. You can edit them, reuse them, and adapt them whenever you need, even for different properties.

It’s a long-term solution designed to help you invest once in a practical and professional tool, without worrying about additional costs in the future

Yes, the products are designed to be easy to edit and customize, even if it’s your first time using Canva. You can change images, edit text, adjust colors, and add new pages quickly and easily.

The digital guide is already available and translated into English, Italian, French, and Spanish, but you can still customize it further and adapt it to any language you prefer.

You’ll also receive a step-by-step customization guide created to walk you through every part of the editing process.

Most hosts are able to complete their guide in a short time, and if you ever need support, we’ll be happy to help

Yes, it is possible to request an invoice by sending a request at the time of purchase to info@mattessentials.com or mattessentials.store@gmail.com, including the following details:

• Full name or company name
• Full address (street, house number, postal code, city, and province/state)
• VAT number and tax code
• Recipient code or certified email address (PEC)

Please note that the invoice must be requested within the required timeframe, and we have 12 days from the order dateto issue it